Dignified Direct Support

 

Advocacy

 

The Experts

Intimate Relationships

The Voice of the Client

Empowering Clients

Responsibilities and Duties

       Supporting Severe Behavior

       Developing Life Skills

       Active Treatment and the Devils Workshop

Supporting Client Wants and Needs

Protecting Health and Safety

 

The Point of Impact Position

 

Professional Resources

Reacting to Information

Producing Formal Supports

Direct Support Qualifications

Intellectual Integrity

Influence and Control

Defiance in Following Protocols

Overall Effectiveness of Services

Consistency with Behavior and Skill Development

Improvising - A Breach of Approved Supports

       New Information

       Validating Disposition

       Accurate Information Passing

       Clients Are People Not Paperwork

Opportunities

       Positive Life Experiences

       Inappropriate Requests

       The Most Meaningful Supports Possible

       Our Effect on a Clients Life

              Tool of Torture

              Instrument of Inspiration

 

Patience, Rapport, and Style

 

Key Components in Staff/Client Relations

       Disposition

       Personality

       Variance in Service Delivery

Interaction

Threatening a Client

Non-Compliance

Behavior Caused by Staff

       Tone

       Validate Emotions

       Composure

Corrective Action

       Improve the Situation

       Training is the Key

       We Are Allowed to Make Mistakes

Staff/Client Relationships

       Affecting Positive Results

       Time Spent with Clients

       Varying Ranges of Influence

       Monumental Impact

Common Themes

       The Parent

       The Police Officer

       The Prison Guard

       The Boss

       The Dog Owner

       The Pushovers

       The Apathetic

       The Respectful and Enthusiastic

       The Sympathetic

Genuine Interest

Developing a Positive Rapport

Fear and Respect

 

The Economy of Behavior

 

Currency

Incentives and Rewards

Engaging in Inappropriate Behavior

Specific Rapport

Instilling Fear

Counterfeit Currency

Individually Unique Relationships

       Natural Variance

       Client Manipulation of Support Staff

       Formal and Informal Limit Setting

       Self-Control is a Learned Skill

Control is an Illusion

Authority

How We Use Our Influence

       Attitude

       Temperament

Knowledge

       Judgement

       Bias

Seeking Information

Power and Influential Advocating

       Respectful Professionalism

       Conviction

       The Legal System That is the Team

       Misinterpreting Information

 

Containment and the Community

 

Every Situation is Different

       Damage Control

       Preserving Health and Safety

People in the Community

       Reacting to Bad Situations

       Intentions

       Naive Innocence

       Reciprocating the Gesture of Respect

 

Effective Communication

 

Meanings are in People

Communication is a Two Way Process

Verbal and Non-Verbal Communication

Comprehendible Context

Success

Power for Action

       Personal Perceptions

       Perceiving all the Information

Communication Problems are Normal

Noticing Environmental Stimuli

       Awareness

       Perception

       Interpretation

Considering the Clients Wants and Needs

       Point of View

       Value

       Listening Attentively

       Using the Language of Success

       Client Comprehension Level

       Flexibility

Recognizing Negative Emotions

       Severe Challenging Behavior

              Anger

              Fear

              Worry

              Hurt Feelings

              Jealousy

              Envy

Asking the Right Questions

       Communication Deficit

       Independent Articulation

       Information We Need

       Information Clients Want Us to Have

       Questioning Themes

              Factual

              Explanatory

              Justifying

              Leading

              Hypothetical

 

Criticism and Feedback

 

Criticism Types

       Valid Criticism

       Unjustified Criticism

       Vague Criticism

Delivering Feedback

Words are Powerful

       Changing Someones Life

       Client Interpretation

       Eliciting Emotion

       Feelings

       Our Most Powerful Tool

Clients Will Always Remember How We Made Them Feel